Oven Cleaning Bermondsey Terms and Conditions
These Terms and Conditions set out the basis on which Oven Cleaning Bermondsey provides domestic and commercial oven cleaning services in Bermondsey and surrounding areas. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Company means Oven Cleaning Bermondsey, the provider of oven cleaning and related services.
1.2 Client means any individual, company, or organisation that books or receives services from the Company.
1.3 Services means oven cleaning and any additional cleaning or related work agreed in writing between the Client and the Company.
1.4 Premises means the property where the Services are to be carried out.
1.5 Technician means any employee, contractor, or representative appointed by the Company to perform the Services.
2. Scope of Services
2.1 The Company provides professional oven cleaning services, which may include cleaning of single and double ovens, ranges, hobs, extractor hoods, and related appliances, as agreed at the time of booking.
2.2 The specific Services to be provided will be confirmed at the time of booking based on the information supplied by the Client about the appliance type, size, and condition.
2.3 The Company reserves the right to decline any booking or to amend the Services if the information provided by the Client is inaccurate or incomplete, or if the condition of the appliance or Premises makes the work unsafe or unsuitable.
3. Booking Process
3.1 Bookings may be requested through the Company’s accepted channels, including online enquiry forms or other approved communication methods. The Company will confirm acceptance of a booking and the agreed date and time.
3.2 A booking is not considered confirmed until the Client has received a confirmation from the Company. Provisional times or informal arrangements do not constitute a binding booking.
3.3 The Client is responsible for providing accurate details of the appliances to be cleaned, including type, size, and any known defects. If on arrival the Technician finds that the appliances differ significantly from the description provided, the Company may adjust the quotation, amend the Services, or refuse to carry out the work.
3.4 The Company will make reasonable efforts to accommodate preferred dates and times; however, all appointments are subject to availability and scheduling constraints in the service area.
4. Access to the Premises
4.1 The Client must ensure that the Technician has safe and reasonable access to the Premises at the agreed time. This includes suitable parking where reasonably available and clear access to the kitchen and the appliances to be cleaned.
4.2 If the Technician is unable to gain access to the Premises at the scheduled time due to the Client’s actions or omissions, a call-out or cancellation fee may apply as set out in the cancellation section below.
4.3 The Client is responsible for ensuring that all children, pets, and other occupants are kept at a safe distance from the work area during the Service.
5. Client Responsibilities
5.1 The Client must ensure that the oven and surrounding area are reasonably free from excessive clutter so that the Technician can safely undertake the work.
5.2 The Client must inform the Company in advance of any known defects, damage, or specific issues with the oven or related appliances, including broken seals, loose knobs, damaged glass, or electrical or gas faults.
5.3 The Client is responsible for ensuring that the oven and relevant appliances are in a suitable condition for cleaning. The Company does not carry out repairs, electrical work, or gas work and will not operate or test any appliances that appear unsafe.
6. Pricing and Quotations
6.1 Prices for Services are provided based on the information given by the Client at the time of booking. Quotations are indicative and may be subject to change if the actual work required differs from the original description.
6.2 All prices will be confirmed before work commences. If the Technician identifies additional work or appliances not previously disclosed, the Company will seek the Client’s approval for any revised price before proceeding.
6.3 Prices may vary depending on the size, type, and condition of the oven, as well as the location within the service area and any additional services requested.
7. Payments
7.1 Payment is due on completion of the Services unless agreed otherwise in writing in advance. The Company accepts payment via the methods specified at the time of booking or on the invoice.
7.2 For certain bookings, including larger commercial work or multiple appliance cleans, the Company may require a deposit or full payment in advance. Any such requirement will be communicated at the time of booking.
7.3 All invoices must be paid in full by the due date stated on the invoice. The Company reserves the right to charge interest or late payment fees on overdue amounts in accordance with applicable UK law.
7.4 Where payment is not made as agreed, the Company may suspend or cancel future Services and may take appropriate steps to recover outstanding sums.
8. Cancellations and Rescheduling
8.1 The Client may cancel or reschedule a booking by providing notice to the Company. Requirements for notice will be confirmed in the booking confirmation, but the following will usually apply.
8.2 If the Client cancels or reschedules with more than 48 hours’ notice before the scheduled appointment time, no cancellation fee will normally be charged.
8.3 If the Client cancels or reschedules with less than 48 hours’ notice, the Company may charge a cancellation fee of up to 50 percent of the quoted price to cover lost time and scheduling costs.
8.4 If the Client cancels or reschedules with less than 24 hours’ notice, or if the Technician is unable to access the Premises at the agreed time through no fault of the Company, the Company may charge up to 100 percent of the quoted price.
8.5 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to illness, severe weather, vehicle breakdown, or safety concerns. In such cases, the Company will notify the Client as soon as reasonably practicable and will seek to arrange an alternative appointment.
9. Service Standards and Limitations
9.1 The Company will carry out the Services with reasonable skill and care, using appropriate cleaning products and methods for professional oven cleaning.
9.2 While every effort will be made to remove heavy soiling, baked-on grease, and carbon deposits, the Company cannot guarantee that all staining or discolouration will be fully removed, particularly on older or heavily used appliances.
9.3 Certain parts or surfaces may already be damaged, worn, or corroded before cleaning. The cleaning process may reveal such pre-existing issues, and the Company is not responsible for cosmetic imperfections that become more visible as a result of thorough cleaning.
9.4 The Company does not dismantle or interfere with any gas or electrical connections. Any components removed for cleaning, such as doors, racks, and internal panels, will be replaced as found, provided that they were in a safe and serviceable condition at the outset.
10. Health, Safety, and Waste Regulations
10.1 The Company complies with applicable UK health and safety regulations and follows industry practices to ensure safe working conditions during the provision of Services.
10.2 The Client must inform the Technician of any known hazards at the Premises, including faulty wiring, gas issues, structural problems, or the presence of hazardous materials.
10.3 The Company uses cleaning solutions that are appropriate for professional oven cleaning. The Client should avoid using the oven or related appliances until the Technician confirms that it is safe to do so after the cleaning process.
10.4 Waste generated during the cleaning process, such as removed grease, residues, and used materials, will be managed in accordance with relevant UK waste regulations. The Company will remove or dispose of waste from the Premises where practicable and lawful, or will advise the Client how to dispose of any remaining waste safely.
11. Damage and Liability
11.1 The Company maintains appropriate insurance cover for its operations. Liability for any proven damage caused by the Technician during the provision of Services will be handled in line with that insurance and applicable law.
11.2 The Client must notify the Company in writing of any alleged damage or issue as soon as reasonably practicable and in any event within 48 hours of completion of the Service. The Client should provide a clear description and, where possible, photographic evidence.
11.3 The Company shall not be liable for any damage caused by faulty or poorly maintained appliances, pre-existing defects, normal wear and tear, or improper installation of ovens or related equipment.
11.4 The Company shall not be liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the provision of Services or any failure to provide Services.
11.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.
12. Guarantees and Complaints
12.1 The Company aims to provide a high standard of service. If the Client is not satisfied with any aspect of the oven cleaning, they should contact the Company promptly, and the Company will review the issue.
12.2 Where a complaint is upheld, the Company may at its discretion offer to re-attend and rectify the issue, provide a partial refund, or take other appropriate steps. Any such remedy will be subject to the nature of the complaint and evidence provided.
12.3 The Company is not obliged to offer a remedy for complaints raised more than 48 hours after the Service was completed or where the Client has used the oven in a way that may have altered the condition of the appliance since cleaning.
13. Privacy and Data Protection
13.1 The Company collects and processes personal data such as names, addresses, and contact details solely for the purposes of administering bookings, providing Services, and managing customer relationships.
13.2 The Company will handle personal data in accordance with applicable UK data protection law. Client details will not be sold to third parties. Data may be shared with subcontractors or service providers where necessary to perform the Services or manage the Company’s operations.
14. Force Majeure
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, strikes, lockdowns, pandemics, accidents, or transport disruptions.
15. Amendments to Terms and Conditions
15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or business operations.
15.2 The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that booking, unless a change in law requires otherwise.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services and supersede all prior understandings, representations, or agreements, whether oral or written.
